How Can I Contact Facebook?
Ever had a problem and couldn't figure out how to contact Facebook? Well fret no more...I have provided a number of links to various FORMS that you can fill out in order to contact Facebook directly.
Note...many of these forms only COLLECT data, nothing else. What does that mean? Well if you submit a form because you cannot reach a particular page you think should be there...good luck, they propbably won't get back to you. But if you submit a ticket regarding trademark infringment (read: legal repercusions) someone will respond. It is up to you to walk the fine line between filling out a form specific to your issue that you know they won't answer, or selecting something that might be related, but has a higher probablity of being answered.
All I can say is good luck!
Facebook’s Brand Permissions
- Here’s how you can/cannot use Facebook’s logo, trademarks, screenshots, name, etc:https://www.facebook.com/brandpermissions/
Report That Your Facebook Personal Profile or Fan Page was Disabled
Facebook disables both personal Profiles and Pages for violating their Terms of Use. They can often be rather heavy-handed though! Use one of these forms as appropriate to submit a report:
- Your Personal Profile was Disabled:
https://www.facebook.com/help/contact.php?show_form=disabled - Your Facebook (fan) Page was Disabled:
https://www.facebook.com/help/contact.php?show_form=page_disabled
Restore Content After Your Account Is Reactivated
- If, once your account is reactivated, your groups, events, notes or other content is missing, see this Help section for a special FIX button:
https://www.facebook.com/help/?faq=14519 - If the FIX button doesn’t bring back all content, use this form for lost content:
https://www.facebook.com/help/contact.php?show_form=reactivated_lost_content
- If, once your account has been reactivated, you have difficulty finding fan Pages again that you were an Admin for, see this Help section for a special FIX button:
https://www.facebook.com/help/?faq=16595 - If Fan Pages that you are an Admin for have disappeared, use this form:
https://www.facebook.com/help/contact.php?show_form=pages_not_restored
Claim/Find Your Official Fan Page
- If you can’t find your fan Page in Search results, use this form:
https://www.facebook.com/help/contact.php?show_form=page_not_displaying - If you get a “Page Unavailable” error message, see this Help section then use this form:
https://www.facebook.com/help/contact.php?show_form=pages_unavailable
Get Help With Facebook Groups & Events
- If you are unable to reclaim admin rights of a “closed” or “secret” group (because you left), submit a report at:
https://www.facebook.com/help/contact.php?show_form=secret_admin - If you’re a Group Admin and cannot find a specific member via the search feature, use this form:
https://www.facebook.com/help/contact.php?show_form=admin_search_group_member - If you can’t access your Facebook Group or Event (after 24 hours), submit a report here:
https://www.facebook.com/help/contact.php?show_form=group_event_unavailable - If your Group members are not receiving your messages or Event invitations after 24 hours, submit a report here:
https://www.facebook.com/help/contact.php?show_form=delivery_delay - If you can’t send a message to a Group you Admin, use this form:
https://www.facebook.com/help/contact.php?show_form=group_msg
NOTE: Once your group reaches 5,000 members, the option to message them will be removed. This measure is in place for technical reasons and to prevent spam.
How to delete/close a group: https://www.facebook.com/help/?faq=12606
Report Problems with Uploading Photos and Videos
- If you’re unable to select photos to upload:
https://www.facebook.com/help/contact.php?show_form=select_photos_fail - If you can’t use the Advanced Upoader:
https://www.facebook.com/help/contact.php?show_form=advanced_uploader - If you’re unable to upload a new profile picture:
https://www.facebook.com/help/contact.php?show_form=profile_pic_bug - If your video was encoding, then disappeared, report the issue here:
https://www.facebook.com/help/contact.php?show_form=video_disappear - If you can’t upload a video:
https://www.facebook.com/help/contact.php?show_form=video_upload
Reclaim Your Trademarked Username
- If you find someone has secured a Facebook username for a Trademark you own, report the username infringement here:
https://www.facebook.com/help/contact.php?show_form=username_infringement
Report Copyright and Intellectual Property Infringement
See also this Help Center page: How to Report Claims of Intellectual Property Infringement page
- Report Copyright Infringement:
https://www.facebook.com/legal/copyright.php?dmca_counter_notice - Report Copyright Infringement (this form appears to be very similar to the one above):
https://www.facebook.com/legal/copyright.php?copyright_notice=1 - Report Intellectual Property Infringement (Non-Copyright Claim):
https://www.facebook.com/legal/copyright.php?noncopyright_notice=1 - Report Infringement by a Third-Party Application:
https://www.facebook.com/help/contact.php?show_form=nonfb_application_infringement
Get Help With Facebook Mobile
- If you’re unable to login into Facebook on your mobile device, submit a report here:
https://www.facebook.com/help/contact.php?show_form=mobile_login_prob - Report an issue with Facebook Mobile, e.g. if you’re unable to load photos or videos:
https://www.facebook.com/help/contact.php?show_form=mobile (See also this topic on the Help Center). - Contact the Facebook Credits Team about paying for Facebook Credits with your mobile phone
https://www.facebook.com/help/contact.php?show_form=credits_m_1042
Get Help With Facebook Ads, Ad Credits / Report A Facebook Ad
- If you have a general question about Facebook Ads, contact the Facebook Ads Team here:
https://www.facebook.com/help/contact.php?show_form=ads_hc858
- Submit Your Facebook Ads Success Story! If you’d be interested in having Facebook develop a Facebook Ads case study about your experience, write a description within 500 words as to how Facebook Ads helped you. You’ll receive a $50 Facebook Ads coupon if Facebook use your success story!
https://www.facebook.com/help/contact.php?show_form=ads_success_story
- If you’ve had trouble redeeming a Facebook ad credit on your account:
https://www.facebook.com/help/contact.php?show_form=adcredits_inquiry - Report an ad next to a profile, group, photo or other page within the site:
https://www.facebook.com/help/contact.php?show_form=ad_report - Report an ad you saw when you were using a Facebook application:
https://www.facebook.com/help/contact.php?show_form=ad_report_app
Get Help With Facebook Credits
- If the payments functionality has been temporarily disabled on your account, use this form:
https://www.facebook.com/help/contact.php?show_form=payments_activity - Facebook Credits customer support:
Add Your City To Facebook’s Database
- If your city is not in Facebook’s database, fill out this form to have it listed:
https://www.facebook.com/help/contact.php?show_form=region_request
Report Bugs and Error Messages
Include a screenshot whenever possible. There’s a browse/upload file for the image on certain forms where appropriate.
- Login/Password:
https://www.facebook.com/help/contact.php?show_form=login_password_bug - Report A Bug on a Facebook (fan) Page
https://www.facebook.com/help/contact.php?show_form=pages_bug - Friends:
https://www.facebook.com/help/contact.php?show_form=friends_bug - Networks:
https://www.facebook.com/help/contact.php?show_form=networks_bug - Search:
https://www.facebook.com/help/contact.php?show_form=search_bug - Mobile:
https://www.facebook.com/help/contact.php?show_form=mobile_bug - Photos:
https://www.facebook.com/help/contact.php?show_form=photos_bug - Problems Sending or Receiving Gifts:
https://www.facebook.com/help/contact.php?show_form=gifts_issues - Like Errors:
https://www.facebook.com/help/contact.php?show_form=like_problem - Video:
https://www.facebook.com/help/contact.php?show_form=video_bug - Groups:
https://www.facebook.com/help/contact.php?show_form=groups_bug - Events:
https://www.facebook.com/help/contact.php?show_form=events_bug - Notes:
https://www.facebook.com/help/contact.php?show_form=notes_bug - Links:
https://www.facebook.com/help/contact.php?show_form=links_bug - Confirmation Facebook Account Error:
https://www.facebook.com/help/contact.php?show_form=email_confirmation - Could not open Socket Error:
https://www.facebook.com/help/contact.php?show_form=open_socket - Site Maintenance Error:
https://www.facebook.com/help/contact.php?show_form=site_maintenance - Database Down Error
https://www.facebook.com/help/contact.php?show_form=database_down_wall - Profile Unavailable Error
https://www.facebook.com/help/contact.php?show_form=profile_unavailable - Oops Error Message
https://www.facebook.com/help/contact.php?show_form=oops_error_message - Operation Aborted Error
https://www.facebook.com/help/contact.php?show_form=operation_aborted - Database Write Failed Error
https://www.facebook.com/help/contact.php?show_form=database_write_failed - AJAX Transport Error
https://www.facebook.com/help/contact.php?show_form=transport_error - Memory Error On Line
https://www.facebook.com/help/contact.php?show_form=memory_error_on_line - Stack Overflow Error
https://www.facebook.com/help/contact.php?show_form=stack_overflow - Authentication Failure Error
https://www.facebook.com/help/contact.php?show_form=authentication_failure - Validation Error
https://www.facebook.com/help/contact.php?show_form=validation_error - Bad Parameter Error
https://www.facebook.com/help/contact.php?show_form=bad_parameter - My Contact File or Address Book Won’t Import to Facebook
https://www.facebook.com/help/contact.php?show_form=import_contacts - Remove Imported Contacts
https://www.facebook.com/contact_importer/remove_uploads.php - I Tried to Use the Friend Finder
https://www.facebook.com/help/contact.php?show_form=friend_finder - Inbox Messages
https://www.facebook.com/help/contact.php?show_form=messagesinbox_bug - Inbox Not Loading
https://www.facebook.com/help/contact.php?show_form=Inbox_not_loading - Oops Error When Reading Messages
https://www.facebook.com/help/contact.php?show_form=inbox_oops - Inbox Retrieval Error
https://www.facebook.com/help/contact.php?show_form=error_retrieval - Unavailable Message Threads
https://www.facebook.com/help/contact.php?show_form=bug_report - My Inbox Keeps Telling Me I Have an Unread Message
https://www.facebook.com/help/contact.php?show_form=unread_msg - News Feed Shifted Down
https://www.facebook.com/help/contact.php?show_form=nf_shift_down - Blank News Feed
https://www.facebook.com/help/contact.php?show_form=blank_newsfeed - Home Page (other issues)
https://www.facebook.com/help/contact.php?show_form=newsfeed_bug - Group or Event Request that won’t go away on your Home Page (after clearing cache/cookies):
https://www.facebook.com/help/contact.php?show_form=request_remains - Overlapping Comments
https://www.facebook.com/help/contact.php?show_form=site_display_issues - Older Wall Posts Do Not Display
https://www.facebook.com/help/contact.php?show_form=wall_post_display - No Older Posts Link
https://www.facebook.com/help/contact.php?show_form=no_older_link - Posts Not Appearing In News Feed
https://www.facebook.com/help/contact.php?show_form=No_post_nf - Wall Posts Disappearing
https://www.facebook.com/help/contact.php?show_form=wall_post_disappearing - Wall Is Not Visible to Friends
https://www.facebook.com/help/contact.php?show_form=cannot_view_wall - Not Receiving Site Notifications
https://www.facebook.com/help/contact.php?show_form=no_site_notifications - I’m Not Receiving Email Notifications
https://www.facebook.com/help/contact.php?show_form=notifications - Wall (other issues)
https://www.facebook.com/help/contact.php?show_form=wall_bug - Page Not Found Error
https://www.facebook.com/help/contact.php?show_form=page_not_found_error - Chat Disconnection
https://www.facebook.com/help/contact.php?show_form=chat_disconnection - Chat Bar Not Loading
https://www.facebook.com/help/contact.php?show_form=online_bar - Online Friends Appear Offline:
https://www.facebook.com/help/contact.php?show_form=appear_offline - Chat (other issues):
https://www.facebook.com/help/contact.php?show_form=chat_bug
- For developers only, see this bug tracking system:
https://bugs.developers.facebook.com
Report Hacking, Malicious Links, Scams
- My Account Has Been Hacked And I Have Access To My Login Email
https://ssl.facebook.com/help/contact.php?show_form=hacked_self_recovery - My Account Has Been Hacked And My Login Email Has Been Changed
https://www.facebook.com/help/contact.php?show_form=hack_login_changed - My Account Has Been Hacked and I Don’t Have Access To My Login Email
https://www.facebook.com/help/contact.php?show_form=hack_nologin_access - Report a malicious link or website (phishing)
https://www.facebook.com/help/contact.php?show_form=report_phishing - 419 Scam
https://ssl.facebook.com/help/contact.php?show_form=419_scam2 - 419 Scam – Friend Report
Use this form if you think someone has accessed a friend’s account and changed their password with the intention of obtaining money from you and their other friends.
https://www.facebook.com/help/contact.php?show_form=419_friend - My friend’s account has been hacked
https://www.facebook.com/help/contact.php?show_form=friend_compromised
Report Offenders
- Report a Registered Sex Offender
https://www.facebook.com/help/contact.php?show_form=wos_sex_offender - Report Terrorist Content
https://www.facebook.com/help/contact.php?show_form=terrorist_content - Report Suicidal Content
https://www.facebook.com/help/contact.php?show_form=suicidal_content
Report Unauthorized Content of Minors
- Report the Profile of an Underage Child (Under 13 Year Old) https://www.facebook.com/help/contact.php?show_form=underage
- Request data from your under 13 year old child’s account (before it gets deleted)https://www.facebook.com/help/contact.php?show_form=coppa
- Report the Profile of an Underage Child in Spain (Under 14 Year Old – the laws are different in Spain)https://www.facebook.com/help/contact.php?show_form=underage_spain
- Report an Unauthorized Photo – Under 13 Year Old Child To advise Facebook of photos of your child that are unauthorized, please use this form. https://www.facebook.com/help/contact.php?show_form=unauthorized_photo_underage
- Report Unauthorized Non-Photo Content – Under 13 Year Old Child https://www.facebook.com/help/contact.php?show_form=unauthorized_content_underage
- SEE ALSO: Privacy information for Parents: https://www.facebook.com/help/?faq=17289
Report When A Friend/Family Member Dies – Memorialize a Profile
- Report a Deceased Person’s Profile (to have the profile removed or placed in a memorialized state):
https://www.facebook.com/help/contact.php?show_form=deceased - If your own profile has been inadvertently turned into a memorialized state, use this form:
https://www.facebook.com/help/contact.php?show_form=special_memorialized_state
Submit Suggestions to Facebook
See the directory of Suggestion forms on Facebook here.
- Your Places Suggestion
https://www.facebook.com/help/contact.php?show_form=ui_places - Your Home Page Feedback
https://www.facebook.com/help/contact.php?show_form=ui_homepage - Your Home Page Suggestion (very similar to the form above)
https://www.facebook.com/help/contact.php?show_form=ui_home - Your Inbox Suggestion
https://www.facebook.com/help/contact.php?show_form=ui_inbox - Your Profile Suggestion
https://www.facebook.com/help/contact.php?show_form=ui_profile - Your Search Suggestion
https://www.facebook.com/help/contact.php?show_form=ui_search - Your Chat Suggestion:
https://www.facebook.com/help/contact.php?show_form=ui_chat - Your Events Suggestion
https://www.facebook.com/help/contact.php?show_form=ui_events - Your Groups Suggestion
https://www.facebook.com/help/contact.php?show_form=ui_groups - Your Photos Suggestion
https://www.facebook.com/help/contact.php?show_form=ui_photos - Your Video Suggestion
https://www.facebook.com/help/contact.php?show_form=ui_videos - Your Links Suggestion
https://www.facebook.com/help/contact.php?show_form=ui_links - Your Notes Suggestion
https://www.facebook.com/help/contact.php?show_form=ui_notes - Your Mobile Suggestion
https://www.facebook.com/help/contact.php?show_form=ui_mobile - Your Pages Suggestion
https://www.facebook.com/help/contact.php?show_form=ui_pages - Your Privacy Suggestion
https://www.facebook.com/help/contact.php?show_form=ui_privacy - Your Facebook Ads Suggestion
https://www.facebook.com/help/contact.php?show_form=ads_suggestions - Your Email Feedback
https://www.facebook.com/help/contact.php?show_form=email - Your Application Feedback
https://www.facebook.com/help/contact.php?show_form=ui_application - Your General Suggestion
https://www.facebook.com/help/contact.php?show_form=ui_other
Delete Your Account
- Use this form to permanently delete your account:
https://www.facebook.com/help/contact.php?show_form=delete_account
While you can often find solutions to common issues by searching Facebook's Help Center. I find that for more complex issues it is all but useless. You are better off doing a Google search for your issue.